Terms and conditions of sale

These conditions of sale define the contractual relationship between L’étendard and the buyer and the conditions applicable to all purchases made through the site, whether the buyer is a professional or a consumer.

The acquisition of a good or service through this site implies unreserved acceptance by the buyer of these conditions of sale. These conditions of sale shall prevail over any other general or special conditions not expressly approved by L’étendard.

L’étendard reserves the right to modify its conditions of sale at any time. In this case, the conditions applicable will be those in force at the date of the order by the purchaser.

Characteristics of goods and services offered

The products and services offered are those listed in the complete catalog published in the ”Catalog” tab of this site’s main menu.

These products and services are offered while stocks last. Each product is accompanied by a description. The photographs in the catalog are as accurate as possible, but cannot guarantee perfect similarity with the product offered, particularly with regard to colors.


Prices shown in the catalog are in Canadian dollars. L’étendard reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.


Buyers wishing to purchase a product or service must :

  • fill in the identification form with all the contact details requested, or provide
    customer number, if any;
  • complete the online order form, giving all the references of the products or services chosen;
  • confirm the order after checking it;
  • make payment in accordance with the conditions laid down;
  • confirm order and payment

Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge of them and waiver of the right to invoke one’s own terms and conditions of purchase or any other terms and conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will constitute signature and acceptance of the operations carried out. The seller will send confirmation of the registered order by e-mail.


In the event of non-conformity of a product sold, it may be returned to the seller, who will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made within 5 days of delivery by post to the following address:

The flag Flags & Banners
3775 Jean-Marchand Street
Quebec City, QC
G2C 2J2


The seller, in the online sales process, is bound only by an obligation of means; it cannot be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, viruses, disruption of service or other involuntary problems.

Intellectual property

All elements of our site are and remain the exclusive intellectual property of L’étendard. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple link or hypertext link is strictly forbidden without our express written consent.

Protection of personal information

We request personal information about our customers only to complete and deliver their orders. This includes identifying information (name, address) and financial information (credit card number, expiry date).

All this information is necessary to complete your order and will never be shared with anyone other than our partner financial institutions including Paypal.

All transactional information required by our partners will be managed using SSL technology to ensure the security of your personal information. Secure credit card purchases. All transactions on etendard.com are processed via Paypal.

etendard.com servers use the latest secure data transmission technology (Secure Socket Layer [SSL]). With this technology, all personal data is encrypted at the moment of entry, making it impossible to read during transfer via the Internet. This security service is guaranteed by the use of industry-standard digital certificates. This combination of features ensures effective identity verification, secure communications and encrypted transactions. This means our customers can store in complete safety.

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