These conditions of sale aim to define the contractual relationship between Etendard Flags and Banners Inc. and the buyer. Whether the buyer is a professional or a consumer, the conditions applicable to any purchase made through Etendard Flags and Banners Inc.’s website will remain the same.

The acquisition of a good or a service through this site implies unreserved acceptance by the buyer of these conditions of sale. These conditions of sale will prevail over all other general or specific conditions not expressly approved by Etendard Flags and Banners Inc.

Etendard Flags and Banners Inc. reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in effect on the date of the order by the buyer.

Characteristics of the goods and services offered

The products and services offered are those listed in the catalog published on Etendard Flags and Banners Inc.’s website.

Products and services offered are limited by available stocks. A description is provided for each product. The pictures in the catalog are as representative as possible but they can’t ensure an absolute similarity with the final product, particularly in regard to the colours.


The prices in our Catalog are displayed in Canadian dollars. Etendard Flags and Banners Inc. reserves the right to modify its prices at any time, although it is understood that the price appearing in the catalog at the time of the purchase will be the only one applicable to the buyer.


The buyer who wishes to purchase a product or a service must:

– complete the identification form on which they will indicate all the requested contact details or give their customer number, if applicable;
son numéro de client s’il en a un;
– Complete the online order form giving all the references of the products or services chosen;
– Verify and confirm their order;
- Make the payment under the conditions provided;
- Confirm their order and payment

Confirmation of the order implies acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiving of establishing one’s own conditions of purchase or other conditions. All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be valued as the signature and acceptance of transactions made. The seller will send confirmation of the registered order by email.


In the event of non-compliance of a sold product, it may be returned to the seller who will take it back, exchange it or refund it. All complaints, exchange requests, or refund requests must be made within five days of delivery by mail to the following address:

3775, rue Jean-Marchand,
Québec, (Québec)
G2C 2J2


The seller is only bound by an obligation of means in the online sales process; it cannot be held liable for damage resulting from the use of the Internet such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.

Intellectual Property

All of the elements of the DRAPEAUX et BANNIÈRES L'ÉTENDARD Inc.’s website are and remain the exclusive intellectual property of DRAPEAUX et BANNIÈRES L'ÉTENDARD Inc. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual, or sound. Any simple link or hyperlink is strictly prohibited without the express written consent of FLAGS and BANNIÈRES L’ÉTENDARD Inc.

Personal data protection

We ask for personal data about our customers only to complete and deliver orders. This data includes identification information (name, address) and financial information (credit card number, expiry date).

All this information is necessary to complete your order. Understand that your information will never be shared with anyone other than our partners, financial institutions such as Paypal.

All transactional information required by our partners will be managed using SSL technology to ensure the security of your personal information and the security of credit card purchases. The processing of all transactions made on is managed via Paypal. servers use the most recent secure information transmission technology (Secure Socket Layer [SSL]). By this technology, all personal data is encrypted at the time of entry, which makes it impossible to read it during its transfer via the Internet. This security service is provided using industry standard digital certificates. This combination of features allows for efficient verification of identities, ensures secure communications and encrypted transactions. This means that our customers can shop safely.​


3775, rue Jean-Marchand,
Québec, (Québec)
G2C 2J2